In case you don’t know, this will be really honest. I am really committed to you guys doing more of that and less of opening these inboxes up and being like, “Eww. That is like what this stuff is for, right? That’s why we do what we do. In addition to loving my DM inbox on Instagram because I hear from great people, I’ve also had the ability to get into other DM inboxes and start conversations with people I really respect or people I really wanted to work with and cultivate relationships that converted into actual business or actual opportunities. I want to talk today about some of the dos and don’ts of using that tool because here’s the deal. My Instagram DMs are like 80% of the time really cool people I want to talk to. Not as often on my page, but definitely my personal profile. It’s one of the few places where I get quality messages, because more and more often, my Facebook inbox is filled with spam and cold pitches and gross messages, quite frankly. I love Instagram DMs a lot because I think they’re a really powerful way to shift from talking at people to talking with people. Today we’re talking about sliding into the DMs, but in like a non-dirty way. I hope this clarifies things a bit for you.Welcome to episode 436. That said, your feedback about you not wanting social channels to route through Chat is noted but we don't currently have plans to change this behaviour. If consistency across channels is the most important part of your request, you may wish to migrate your existing Facebook and Twitter channels however, in that case, they will all behave as chats. So, the behaviour you are experiencing is expected, you can read more about this behaviour here. The Facebook Messenger, Instagram Direct and Twitter DM integrations that get created when they are set up using Agent Workspace (through Admin Center > Channels) all function the same way, they are powered by Chat. This applies to the Twitter DM channel as well. This integration uses a different back-end than Agent Workspace social channels. Hi you for your message, it seems that the Facebook integration you are using is the integration that you set up before moving over to Agent Workspace which is why you're experiencing 2 different behaviours. The only way to re-open is if the end user sends a new message.Īdditionally, Instagram requires that you respond to an end user’s initial message within 24 hours, either by agent engagement, or with an automated message using the auto-responder or chatbot. To prevent messages from being sent but not delivered, the composer will be blocked once the messaging window is closed. Note that agents need add comments to an Instagram message from within the Zendesk Agent Workspace replies made directly in Instagram will not add a comment to the related ticket.Īs with Facebook Messenger, Instagram Direct allows a business only seven days to respond to the end user before the messaging window closes. Assign a name to the new Instagram channel you are connecting, then click Add channel.Select the Instagram channel you wish to connect from the drop-down, then click Next.When you've finished the set-up flow, click Done.These permissions are needed to send and receive messages from Agent Workspace.
Witget direct message for instagram professional#
Zendesk needs this permission to connect your Instagram Professional Business Account to the Agent Workspace.
Provide permission to share your Facebook Page(s) with Zendesk. Provide permission to share your Instagram Account with Zendesk. You can Continue with the existing profile or sign in to another account. This is the admin profile linked to your company's Facebook Business Manager. Follow the instructions in the flow to add this information. The set-up flow will ask you for the following information.
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